Frequently Asked Questions

When will I receive my order?
Your order will be shipped within 5 to 7 working days after payment was received depending on the demand load. We cannot be held responsible for delays is courier services.
 
Can I collect my order at your studio?
Collections from our studio needs to be arranged and a day and time made.
  
Do you have any complaints? Please let us know!
If you have not had an exceptional experience or are not happy with the level of service you have received, please email us at info@cindybam.com and we will contact you to resolve the matter. Our aim is to contact you within 24 hours of receiving your email, but please note this may not always be possible.
 
I want to place an order. How do I do this?
Just follow the order prompts for online purchase or email us for Hiring items at info@cindybam.com. It is advisable to rather book a fitting appointment before purchasing a dress online.
 
How would I go about unsubscribing from the Cindy Bam Boutique newsletter?
The emails that Cindy Bam Boutique sends you come with the option to unsubscribe for the newsletter. Click on that option and you will not receive future messages anymore.
 
Where can I find the sizing chart?
All of our products are in UK, US, Australian, European and South African sizing.
 
What do I do when the item I want is out of stock?
Most of Cindy Bam garments are one-of-a-kind, therefore we cannot guarantee the same item once it is sold out.
 
Will I be allowed to place an item on hold?
Unfortunately, this is not an available option.
 
When can I expect new products to be listed on your website?
Our website is constantly updated with the arrival of our eye-catching new stock.   

Is there a way for me to view the product before I purchase it?
It is advisable to rather book a fitting appointment before purchasing a dress online. You can book a fitting by emailing us at info@cindybam.com
  
How do I know it's safe to shop with Cindy Bam Boutique?
We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us.
  
What payment methods can be used for orders?
We offer PayFast, EFT and cash on collection.
 
Do you keep my credit card details?
You are safe, we do not store your credit card details.